BESTSELLERS
FAQ's:
What is your store policy?
REFUND POLICY:
- You have the right to open your package, however, refunds are not applicable once you have paid the courier and they have departed, due to hygienic reasons.
- Therefore, please inspect your order before making payment. (In case you paid via bank transfer and wish to obtain a refund, you can return the package with the courier and inform us to process your refund)
- Please note that you can choose to accept part of your order, simply pay for the items you keep and return the rest. However, you must inform us in advance so we can notify the courier.
How long does shipping take?
- Packages usually arrive within 2-5 working days, depending on your location.
Do i have to pay a delivery fee?
- Yes the delivery fee must be paid in all cases, Once an order is confirmed and dispatched the delivery fee applies whether the order is accepted or refused upon delivery.
How can i contact customer service?
- You can contact our customer service team by emailing us at shoppepic@gmail.com or by sending us a direct message on Instagram, We’ll be happy to assist you.
What if i receive a damaged or incorrect item?
- While we maintain strict quality control to ensure nearly flawless products occasional errors can occur, If you receive a defective item, you have the right to an immediate refund or exchange at no extra cost.